Terms and Conditions for Man With Van Earlscourt

These Terms and Conditions set out the basis on which Man With Van Earlscourt, Man With Van Earlscourt services, and related moving or transport arrangements are provided to customers in the United Kingdom. By making a booking, you agree that you have read, understood, and accepted these terms. They apply to domestic and commercial jobs unless a separate written agreement states otherwise. For clarity, references to ???we??�, ???us??�, and ???our??� mean the service provider, while ???you??� and ???your??� mean the customer who makes the booking or is otherwise responsible for the goods.

These terms are intended to create a fair and practical framework for the booking, performance, and completion of a van and man service. They are designed to protect both parties and to reduce misunderstandings about what is included, what is excluded, and what happens if plans change. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

1. Booking Process

A booking with Man With Van Earlscourt is normally confirmed in one of the following ways: by telephone, email, online form, or written quotation acceptance. A booking is not final until we confirm the date, time, estimated duration, and scope of the work. We may request details such as the collection and delivery addresses, item list, access conditions, parking arrangements, floor level, and whether lifting, packing, or dismantling is required. This information helps us allocate the correct vehicle size, staff, and time slot.

It is your responsibility to ensure that the information provided at the time of booking is accurate and complete. If the job details change before the scheduled date, you must tell us as soon as possible. Changes may affect the price, the number of staff required, or the feasibility of carrying out the job safely. We reserve the right to refuse or re-price a booking if the actual work differs materially from the information originally supplied.

By requesting a service, you confirm that you have the authority to arrange the move, collection, delivery, disposal, or transport of the items concerned. If the booking is made on behalf of another person, you remain responsible for payment and for ensuring that the third party is aware of these terms.

We will always aim to arrive within the agreed time window, but arrival times are estimates and not guarantees unless expressly stated in writing. Delays may occur due to traffic, weather, access restrictions, or circumstances beyond our reasonable control. Where possible, we will keep you informed of significant delays. You must ensure that someone is available at both the pickup and delivery locations, unless we have agreed a different arrangement in advance.

Before the job begins, we may ask you to confirm the inventory, special instructions, and any fragile or high-value items. We may also review access details and any risks that could affect safe handling. If we consider that a job cannot be completed safely, lawfully, or within the agreed scope, we may decline to proceed or may adjust the method of work. Any such decision will be made reasonably and in good faith.

2. Payment Terms

Unless we agree otherwise in writing, payment is due in full on completion of the service on the day of the move. For some bookings, we may require a deposit, part-payment, or advance card authorisation to secure the date. Deposits may be non-refundable where we have reserved time and resources specifically for your booking, subject always to applicable consumer law. The quotation or booking confirmation will state if a deposit applies.

Our prices may be based on hourly rates, fixed quotations, minimum charges, mileage, waiting time, or a combination of these. Unless expressly included, prices may not cover parking fees, congestion-related charges, tolls, additional materials, specialist handling, or disposal costs. If additional work is requested on the day, or if the job takes longer due to circumstances attributable to the customer, extra charges may apply at the rates notified to you.

Payment may be made by approved methods communicated at the time of booking. We may suspend or withhold performance if payment terms are not met, if a deposit is declined, or if we reasonably believe there is a risk of non-payment. In the event of late payment, you may be liable for reasonable recovery costs and any lawful interest or administrative charges permitted under applicable law.

Man With Van Earlscourt reserves the right to amend prices where the original quote was based on incomplete or incorrect information, or where additional labour, waiting time, or vehicle use is required because of access difficulties, parking restrictions, or unexpected volume. Any significant adjustment will be explained before the work continues, where reasonably practicable.

3. Cancellations, Rescheduling, and Delays

If you need to cancel or reschedule, you should notify us as early as possible. Cancellations made with sufficient notice may be eligible for a partial or full refund of any deposit, depending on the amount of preparatory work already completed and any losses reasonably incurred by us. Cancellations made shortly before the scheduled time may result in a cancellation charge that reflects the time reserved and costs reasonably incurred.

If our team arrives at the agreed location and cannot begin or complete the work because you, or anyone acting on your behalf, is not present, the property is inaccessible, or the required items are not ready, we may treat this as a late cancellation or aborted job. In such cases, a call-out fee, waiting fee, or partial job charge may apply. We will always act reasonably when deciding whether to impose such fees.

If we need to reschedule due to vehicle breakdown, staffing issues, severe weather, unsafe conditions, or another reason beyond our control, we will notify you as soon as practicable and offer an alternative date or time. We are not responsible for indirect losses caused by unavoidable delay, but we will use reasonable efforts to minimise disruption and to complete the service within a reasonable timeframe.

4. Customer Responsibilities

You must ensure that goods are properly packed, secured, and suitable for transport unless packing has been explicitly included in the service. Fragile, delicate, or high-value items should be clearly identified. You must remove hazardous contents from fridges, freezers, appliances, cabinets, and containers unless we have agreed to handle them in accordance with law. It is your responsibility to disconnect utilities safely if disconnection is required and not separately included.

You must ensure safe and unobstructed access to the property and to the items being moved. This includes making reasonable arrangements for parking, lift access, keys, entry codes, and building permissions where relevant. If access is restricted or requires permits, you should tell us in advance. Any failure to prepare the premises adequately may lead to additional charges, delays, or refusal to complete the job if safety is compromised.

5. Liability and Insurance

We will take reasonable care when handling your belongings and carrying out our duties. However, unless otherwise agreed in writing, we do not accept liability for damage or loss arising from items that were already defective, poorly packed, incorrectly assembled, unstable, or not fit for transport. We also do not accept liability for indirect or consequential losses such as loss of earnings, missed deadlines, emotional distress, or business interruption, except where such exclusion is not permitted by law.

Where we are legally liable for loss or damage, our liability will be limited to the lower of the actual proven loss or the amount recoverable under any applicable insurance arrangement, except where the law requires otherwise. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If damage occurs, you must notify us within a reasonable time and provide evidence, including photographs where available.

We are not responsible for damage caused by circumstances outside our control, including pre-existing defects, hidden weaknesses in walls, floors, stairs, or fixtures, or any issue arising from inadequate packing or improper preparation by the customer. If you ask us to move items that are already damaged, you accept that we may record their condition before handling begins.

Any insurance we hold is subject to the policy terms, exclusions, and claim procedures in force at the relevant time. A copy of the relevant insurance details may be made available on request, subject to confidentiality and operational considerations.

6. Waste Regulations and Disposal Services

If our Man With Van Earlscourt service includes waste removal, clearance, or disposal, the service will be carried out in accordance with applicable UK waste laws and regulations. We will only remove items we are permitted to carry and dispose of lawfully. You must not ask us to transport or dispose of hazardous, clinical, toxic, explosive, or illegal materials unless we have expressly agreed and are legally authorised to do so.

You are responsible for telling us the nature of any waste or unwanted items before the booking is confirmed. This includes electrical items, fridges, freezers, mattresses, paints, solvents, batteries, gas canisters, chemicals, and similar materials that may require special handling. If prohibited or undisclosed waste is presented on the day, we may refuse to remove it, charge for wasted attendance, or arrange lawful handling at additional cost where permitted.

We may ask you to confirm that you are the owner of the waste or that you have authority to arrange its removal. Where necessary, we may maintain records for lawful disposal, carrier compliance, or duty-of-care purposes. You agree not to place any prohibited items into the vehicle unless we have expressly authorised them in advance.

7. Prohibited and Restricted Items

For safety and compliance reasons, certain items may be refused or subject to restrictions. These may include firearms, ammunition, gas bottles, asbestos, medical waste, flammable substances, stolen goods, live animals, and any item that is unlawful to transport. We also reserve the right to refuse items that are contaminated, infested, excessively heavy, or likely to endanger our staff, the public, or the vehicle. If in doubt, ask before the booking is confirmed.

We may also refuse to carry items that are inadequately secured, leaking, emitting odours, or likely to cause damage to other goods. If restricted items are discovered after loading has begun, we may unload them immediately and charge for the time incurred. Your acceptance of these terms includes a commitment not to conceal the true nature of any item being moved or disposed of.

8. Termination and Right to Refuse Service

We may terminate or suspend the service at any point if you breach these terms, if there is a safety concern, if payment terms are not met, or if the work becomes unlawful, abusive, or impracticable. Where possible, we will explain our decision and allow you to remedy the issue if it can be done safely and reasonably. If service is refused due to your breach, you may still be charged for travel, waiting time, labour already provided, or other costs lawfully incurred.

We also reserve the right to decline future bookings where there has been repeated non-payment, misrepresentation, unsafe conduct, or unreasonable behaviour toward staff. Our aim is to maintain a professional service environment and to ensure that every job can be performed fairly, efficiently, and safely.

Any estimate of completion time is provided in good faith and based on the information available at the time of quoting. Completion may take longer where access is poor, the volume of items is greater than expected, or the customer requests additional tasks. We will endeavour to complete the work within the booked slot, but time overruns may attract extra charges.

9. Data, Privacy, and Communications

We may collect and use personal information for the purpose of managing bookings, providing services, processing payments, preventing fraud, and complying with legal obligations. We will handle personal data in accordance with applicable UK data protection requirements. Communications may be sent by email, telephone, or text message for operational purposes, including confirmations, updates, and changes to the booking.

10. Complaints and Disputes

If you are unhappy with any aspect of the service, you should raise the matter promptly so that we can investigate it fairly. Where appropriate, we may ask for photographs, written details, or supporting evidence. We will review complaints in a reasonable and proportionate manner and, where we accept fault, we may offer a remedy, adjustment, or refund in accordance with these terms and applicable law.

If a dispute cannot be resolved informally, both parties should first attempt to resolve it through good-faith negotiation. Nothing in these terms prevents either party from seeking assistance through the courts where necessary. Any failure by us to enforce a provision immediately does not mean that we waive our right to enforce it later.

11. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any wording in these terms conflicts with mandatory legal rights, those rights will prevail and the remainder of the terms will continue to apply.

The latest version of these terms applies to all bookings made after publication, unless a written contract states otherwise. We may update them from time to time to reflect operational changes, legal requirements, or improvements in our service. By proceeding with a booking for Man With Van Earlscourt services, you confirm that you have had a fair opportunity to read these terms before accepting them.

Final note: these terms are intended to be clear and practical, balancing the needs of the customer with the responsibilities of a professional moving and transport service. They should be read together with any quotation, booking confirmation, or written variation provided for your specific job.