Privacy Policy
Man with Van Earls Court Privacy Policy
This Privacy Policy explains how Man with Van Earls Court collects, uses and protects personal data relating to customers and potential customers in the Earls Court area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Earls Court customers and service users in the Earls Court area, including individuals and businesses who contact us to request a quote, make a booking, or otherwise engage with our man and van services. It applies whether you contact us online, by phone, or in person.
Data Controller
Man with Van Earls Court is the data controller in respect of the personal data we process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you use our services in the Earls Court area:
Identification and contact details, such as your name, address, pick-up and drop-off locations, and any other address details you provide for the service.
Contact information, such as your preferred communication method and any messaging details you choose to share.
Service and booking information, such as the date and time of your move, type and volume of items, access instructions, special requirements, and any related job notes.
Payment and transaction information, such as payment status, transaction references, amounts, and basic billing information. We do not store full payment card details where payment is processed via a third-party payment provider.
Communication records, such as emails, messages, and notes of telephone conversations relating to enquiries, quotes, bookings, complaints or feedback.
Technical and usage information, where applicable, such as basic device or browser information and data generated through your use of our website or online booking forms.
How We Collect Your Personal Data
We collect personal data directly from you when you:
Request a quote or make a booking for man and van services in the Earls Court area.
Communicate with us by phone, messaging, or other communication channels.
Use our website or online forms to submit an enquiry, provide feedback or leave a review.
Provide information in the course of service delivery, for example, when our driver or team attends your property and receives additional instructions.
In some cases, we may receive your details from a third party who books our services on your behalf, such as a friend, family member, business, or relocation company. In these situations, we treat your personal data in accordance with this Privacy Policy.
Lawful Bases for Processing
We only process your personal data where we have a valid legal basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Contract: We process personal data that is necessary to provide our man and van services, including to give quotes, confirm bookings, deliver the service, process payments, and communicate with you about your booking.
Legitimate interests: We process personal data for our legitimate business interests, provided that these interests are not overridden by your rights. This includes managing and improving our services, responding to enquiries, handling complaints, maintaining records, and protecting our business from fraud or misuse.
Legal obligations: We may process personal data where necessary to comply with our legal and regulatory obligations, such as record-keeping, tax, and accounting rules, and to respond to lawful requests from public authorities.
Consent: In limited circumstances, we may rely on your consent, for example, where required for certain types of marketing communication. You can withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide, manage and fulfil our man and van services, including organising collections and deliveries in the Earls Court area.
To create and manage your bookings, send confirmations, and provide updates or changes regarding your service.
To prepare and send quotes and respond to your enquiries or requests for information.
To process payments, manage invoices, and keep appropriate financial and service records.
To communicate with you about your service, including any follow-up queries, feedback or complaints.
To improve our services, operations and customer experience, for example by reviewing typical routes, timings and feedback.
To comply with legal obligations and cooperate with regulatory or law enforcement authorities where legally required.
Data Processors and Third Parties
We may use carefully selected third-party service providers to help us deliver our services and manage our business. These third parties act as data processors and may process personal data on our behalf. They may provide services such as payment processing, booking or scheduling systems, cloud storage, business administration, and information technology support.
We require all processors to handle your personal data securely, only in accordance with our written instructions, and in compliance with data protection law. They are not permitted to use your personal data for their own purposes.
In some cases, we may need to share your data with other third parties acting as independent controllers, such as professional advisers or insurance providers, where this is necessary to protect our business, manage claims, or comply with legal requirements.
International Data Transfers
Where any of our service providers or systems are located outside the United Kingdom, we take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or relying on decisions confirming that the destination country provides adequate protection for personal data.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of providing our services, meeting our legal, accounting and reporting obligations, and resolving any disputes.
In general, we keep booking and service-related records for a period that allows us to manage repeat business, answer questions about previous jobs, and comply with legal retention periods. Communication records and enquiry details are kept for a reasonable time to manage ongoing conversations and potential future bookings.
When personal data is no longer required, we take steps to securely delete or anonymise it.
Security of Your Personal Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include restricting access to personal data to those who need it for legitimate business purposes and using secure methods to store and transmit information where appropriate.
Your Data Protection Rights
Under data protection law, you have various rights in relation to your personal data. Subject to certain conditions and exemptions, these include the right to:
Access: Request confirmation of whether we hold personal data about you and receive a copy of that data.
Rectification: Request the correction of inaccurate or incomplete personal data.
Erasure: Request the deletion of your personal data where there is no longer a legal basis for us to keep it.
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Objection: Object to processing based on our legitimate interests, including certain types of direct marketing.
Portability: Request that we provide your personal data in a structured, commonly used, machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Where we rely on consent for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights in relation to Man with Van Earls Court, you should contact us and clearly describe your request. We may need to verify your identity before responding to your request. We aim to respond within the timelines set by data protection law.
You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will take effect when the revised Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contacting Man with Van Earls Court About Privacy
If you have any questions about this Privacy Policy or how Man with Van Earls Court handles your personal data, or if you wish to exercise your data protection rights, please contact us using your usual communication method with our business.
