Terms and Conditions
Man with Van Earls Court Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Earls Court provides removal and related services within Earls Court, the surrounding London area and the wider United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 "Company" means Man with Van Earls Court, the service provider responsible for delivering removal and related services.
1.2 "Customer" means any individual, business or organisation that books or uses the services of the Company.
1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, delivery, collection, or related services supplied by the Company.
1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.
1.5 "Goods" means any items, belongings, furniture, equipment, or other property that the Customer asks the Company to move, handle, transport or store.
1.6 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written confirmation or quotation issued by the Company.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves within Earls Court and London, and longer distance moves within the UK.
2.2 The specific scope of the Services to be provided, including the collection and delivery addresses, anticipated time, and any additional services such as packing or furniture assembly, will be set out in the booking confirmation issued by the Company.
2.3 The Company reserves the right to refuse to move any item which, in its reasonable opinion, is unsafe, illegal, may cause damage to the Vehicle or other Goods, or is prohibited under these Terms and Conditions.
3. Booking Process
3.1 Bookings can be requested by the Customer through the Company’s booking channels as made available from time to time. The Customer must provide accurate information, including:
a) Full collection and delivery addresses
b) Description and approximate quantity of Goods
c) Details of any heavy, fragile or high-value items
d) Access details at both addresses, including floor level, lift availability, parking restrictions and distance from Vehicle to property
e) Preferred date and time of the move
3.2 Any quotation provided by the Company is based on the information supplied by the Customer and is subject to change if that information is incomplete or inaccurate.
3.3 A booking is not confirmed until the Company has issued a booking confirmation and, where required, the Customer has paid any deposit requested by the Company.
3.4 The Customer is responsible for checking the booking confirmation and informing the Company promptly of any errors or omissions.
4. Access, Parking and Customer Responsibilities
4.1 The Customer must ensure that the Company has suitable access to both the collection and delivery addresses, including obtaining any necessary parking permissions or permits from local authorities or building management.
4.2 Any parking fees, fines or penalties incurred due to inadequate arrangements or incorrect information provided by the Customer may be charged to the Customer.
4.3 The Customer must ensure that:
a) Goods are packed safely and appropriately, unless the Company has expressly agreed to provide packing services
b) Any appliances are disconnected, defrosted and drained
c) Fragile items are clearly labelled
d) Any items that are fixed to walls, floors or ceilings are removed before the arrival of the Vehicle, unless otherwise agreed in writing
4.4 The Customer or an authorised representative must be present at both the collection and delivery locations to supervise the move, provide access and confirm that the correct Goods are collected and delivered.
5. Payments and Charges
5.1 Charges for the Services may be calculated on an hourly rate, a fixed price, or a combination of both, as set out in the booking confirmation.
5.2 The Company may require a deposit at the time of booking, with the balance payable on completion of the Services, unless otherwise specified.
5.3 Payment methods accepted by the Company will be communicated to the Customer at the time of booking. All payments must be made in pounds sterling.
5.4 If the move takes longer than the time estimated in the booking confirmation due to circumstances outside the Company’s control, additional charges may apply based on the prevailing hourly rate.
5.5 Waiting time charges may apply if the Company’s staff are unable to commence or continue work due to delays caused by the Customer, building management, third parties or access issues.
5.6 If any amount due to the Company is not paid on time, the Company reserves the right to charge interest and reasonable administration costs associated with collecting overdue sums.
6. Cancellations and Amendments
6.1 If the Customer needs to cancel or amend a booking, the Customer must notify the Company as soon as possible.
6.2 The following cancellation charges may apply:
a) Cancellation more than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred, at the Company’s discretion
b) Cancellation between 24 and 72 hours before the scheduled start time: the Company may retain part or all of the deposit, or charge up to 50 percent of the quoted price
c) Cancellation less than 24 hours before the scheduled start time or on arrival: the Company may charge up to 100 percent of the quoted price
6.3 If the Customer wishes to change the date, time, or scope of the Services, this will be subject to availability and may require a revised quotation. The Company is not obliged to accommodate changes but will act reasonably in trying to do so.
6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including severe weather, Vehicle breakdown, accidents, road closures, staff illness or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably practicable and may offer an alternative date or refund any deposit paid. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
7. Excluded and Restricted Items
7.1 The Company will not carry, and the Customer must not request the Company to carry, any of the following:
a) Illegal, stolen or prohibited goods
b) Explosives, firearms, ammunition or weapons
c) Flammable or hazardous materials, including gas cylinders, petrol, diesel, solvents, paints and chemicals
d) Perishable items requiring refrigeration
e) Livestock, pets or other animals
f) Waste, rubbish or items intended solely for disposal, unless pre-agreed as waste collection
g) Cash, jewellery, watches, precious metals, securities, important documents or items of exceptional value, unless agreed in writing in advance
7.2 If the Company discovers that any prohibited or hazardous items have been included without its knowledge, it may remove, dispose of or otherwise deal with such items at the Customer’s risk and expense, and the Company shall not be liable for any resulting loss or damage.
8. Waste and Environmental Regulations
8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items designated for disposal if this has been expressly agreed in advance as part of the Services.
8.2 Where disposal services are agreed, the Company will endeavour to use authorised recycling or waste facilities. The Customer confirms that any items presented for disposal are not hazardous and that the Customer has the right to dispose of them.
8.3 The Customer must not instruct the Company to dispose of items unlawfully, including fly-tipping or the use of unauthorised sites. The Company reserves the right to refuse any disposal request it reasonably believes would breach waste regulations or local authority rules.
8.4 Any fines, penalties or charges arising from false or misleading information given by the Customer regarding the nature of Goods for disposal may be passed on to the Customer.
9. Liability and Insurance
9.1 The Company will take reasonable care in handling, loading, transporting and unloading the Customer’s Goods. However, the Company’s liability is subject to the limitations set out in this clause.
9.2 The Company’s liability for loss of or damage to Goods, arising from negligence or breach of contract, is limited to a reasonable amount per job, subject to any additional cover or insurance expressly agreed in writing.
9.3 The Company is not liable for:
a) Loss or damage arising from the Customer’s failure to pack items properly, unless the Company has undertaken the packing
b) Damage to furniture or Goods made of weak, brittle or self-assembly materials, or items that are already defective or in poor condition
c) Loss or damage to Goods not packed or protected by the Customer where reasonable packing would have prevented the loss
d) Loss of or damage to items of exceptional value not declared and agreed in advance
e) Any indirect or consequential loss, such as loss of profit, loss of enjoyment, or loss of business opportunities
9.4 The Customer should arrange suitable insurance cover for Goods of high value or special importance. The Company does not accept responsibility for any loss or damage that exceeds the stated limitations unless otherwise agreed in writing.
9.5 Any visible loss or damage to Goods must be noted to the Company’s staff at the time of delivery or as soon as reasonably practicable. Any claim must be made in writing within a reasonable period from the completion of the Services, providing sufficient detail of the alleged loss or damage.
10. Customer Indemnity
10.1 The Customer shall indemnify and keep indemnified the Company against any claims, costs, expenses, damages or losses arising from:
a) The Customer’s breach of these Terms and Conditions
b) Inaccurate or incomplete information provided by the Customer
c) The presence of prohibited, hazardous or illegal items among the Goods
d) Third-party claims relating to access, parking or property damage caused by instructions given by the Customer
11. Delays Beyond the Company’s Control
11.1 The Company will use reasonable endeavours to complete the Services within the estimated time but does not guarantee completion by a specific time or date, particularly for moves involving traffic-sensitive routes or multi-drop locations.
11.2 The Company is not liable for delays or failure to perform its obligations where such delay or failure is due to circumstances beyond its reasonable control, including but not limited to:
a) Traffic congestion, accidents or road closures
b) Severe weather conditions
c) Vehicle breakdowns not caused by the Company’s negligence
d) Industrial action, civil unrest or public events
12. Complaints
12.1 The Company aims to provide a professional and reliable man and van service. If the Customer is dissatisfied, the Customer should raise the issue with the Company as soon as possible so that it can be investigated.
12.2 The Customer should provide details of the booking, a description of the complaint, and any supporting information to assist the Company in reviewing the matter.
12.3 The Company will consider complaints fairly and aim to respond within a reasonable period. Any agreed remedy will be in full and final settlement of the complaint.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data about the Customer in order to manage bookings, provide Services, process payments, and handle enquiries and complaints.
13.2 The Company will take reasonable steps to keep personal data secure and will not sell or share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.
14. Variation of Terms
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract between the Company and the Customer.
14.2 Any variation to these Terms and Conditions must be agreed in writing by the Company.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, or severed if such modification is not possible.
15.2 Any invalid or unenforceable provision shall not affect the validity and enforceability of the remaining provisions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the provision of the Services.
By placing a booking with Man with Van Earls Court, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
